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Terms & Conditions

Acceptance of the Terms

By registering and using our services, you confirm that you have read, understood, and agree to be bound by these Terms & Conditions (the "Terms"). If you do not accept these Terms, please do not use our platform.

Eligibility Requirements

To register on our platform, you must:

  • Be at least 18 years old or the minimum age required in your jurisdiction.
  • Not be prohibited from engaging in online gambling by law or regulation in any jurisdiction where we are licensed to operate.
  • Provide accurate and complete information during registration.
  • Only use one account per user (see "One-account-per-user policy" below).

Minimum Age Requirements

You must be at least 18 years old or the minimum age required in your jurisdiction to register on our platform. If you are under this age, please do not attempt to register.

Geographic Restrictions

Our services may only be used by individuals who reside in jurisdictions where we are licensed to operate and compliant with relevant laws and regulations.

Account Registration Rules

  • You must provide accurate and complete information during registration.
  • Each user is entitled to one account per person. See "One-account-per-user policy" below.
  • We reserve the right to refuse or close your account at any time without notice, for any reason deemed appropriate by us.

One-Account-Per-User Policy

You may only use our platform with a single registered account. Attempting to create multiple accounts is prohibited and constitutes fraud (see "Multi-accounting and fraud prevention" below).

Identity Verification and KYC

  • We will require you to provide identification documents during registration.
  • You must ensure that your identity verification and know-your-customer ("KYC") information are accurate, complete, and up-to-date.

Account Accuracy Obligations

You must accurately maintain the account details we hold about you. This includes updating any address changes or other contact details as necessary.

Account Security Responsibilities

  • You must not allow others to use your login credentials.
  • We recommend using a secure password and keeping it confidential.
  • If you suspect someone else knows your password, immediately change it through our website's 'change password' feature.

Login Credentials and Password Protection

You are responsible for maintaining the security of your account. If you forget your password or lose access to your account due to any reason (e.g., lost or stolen device), contact us via email at [email protected] or through our live chat support system, who can assist with resetting passwords and resolving login issues.

Restricted Behaviour and Prohibited Activities

  • Do not engage in multi-accounting or collusive play.
  • Refrain from using bots to play on your account or those of other players.
  • No manipulation of any kind is permitted during games or for bonuses. We reserve the right to determine what we deem as "manipulation".
  • Your accounts with us will only be used by you personally and not shared or provided to a third party.

Multi-Accounting and Fraud Prevention

We use various tools, including anti-cheating algorithms, to monitor our platform. Engaging in multi-accounting or collusive play constitutes cheating. If we suspect such activity has occurred, your accounts may be restricted or closed immediately without notice, as well as any winnings subject to voidance (see "Suspension or closure of accounts" below).

Bonus and Promotion Rules

  • Some promotions are only available to specific groups, for example players with a verified VIP status.
  • We reserve the right to withdraw or amend promotional offers at our discretion.

Wagering and Gameplay Conditions

You must comply with any wagering requirements associated with bonuses, which may include restrictions on types of games, stakes limits, and total bets. Failure to do so may void winnings or prevent access to certain areas of our website.

Bonus Abuse Prevention

We may restrict or cancel your account if we suspect that bonus abuse has occurred (see "Suspension or closure of accounts" below). Examples of such behavior include:

  • Executing a sequence of highly improbable bets using free spins.
  • Placing bets solely with the intention to void and potentially be eligible for multiple re-plays or other similar manipulative actions.
  • Not adhering to terms associated with promotions offered by us.

Deposits and Withdrawals

We do not charge any fees for processing deposits or withdrawals, but third-party transaction charges may apply. Be aware of your bank's policies regarding international transactions as we cannot cover such costs (see 'Verification before withdrawal' below).

Verification Before Withdrawing

To withdraw funds from your account with us:

  • You must have provided identification documents during registration and verified these.
  • Your account balance is sufficiently funded to make the requested transaction.

Withdrawals will be processed via bank transfer. Please note we may require additional proof of identity if there has been a change since you registered, for example address updates or significant changes to your personal information which impact our ability to process withdrawals accurately (see 'Verification before withdrawal' below).

Processing and Review Procedures

We review each account manually upon initial sign-up as well as periodically throughout the user's experience with us. If during any of these reviews it comes to light that you have not complied with terms outlined in this document, or indeed engaged in prohibited behavior including bonus manipulation (see "Bonus abuse prevention" above), we reserve all rights.

Responsible Gambling Expectations

We are committed to providing a safe environment for online gaming and want our users to maintain control over their play. If you believe your account is compromised due to excessive gambling activity or feel that it has negatively impacted on your life, please contact us immediately so we can provide the most suitable resolution options.

Self-Exclusion and Account Restrictions

You may choose at any time to self-exclude from our services for a minimum period of six months. To do this, simply get in touch with one of our customer service agents via phone or through email (see 'Contact' below). Alternatively you can use the GAMSTOP exclusion facility.

Game Fairness and RNG Systems

We employ independent testing agencies like eCOGRA to regularly audit all gaming software on our platform. Our games operate using Random Number Generators ("RNGs") which ensure fairness in play, maintaining 100% randomness throughout each session with no opportunity for manipulation (see 'Suspension or closure of accounts' below).

Technical Interruptions or Voided Gameplay

In the event of a technical failure causing disruption to any gameplay, we reserve the right at our discretion to determine whether the gameplay is voidable.

Suspension or Closure of Accounts

We can suspend or close your account for reasons including but not limited to:

  • Multi-accounting, bonus manipulation, and/or related behavior.
  • Failure to comply with these Terms & Conditions (as well as any changes made according to section below).

Should this occur, please contact us.

Intellectual Property and Platform Ownership

The entire content of our website is owned by WinWinter Casino. We grant you a limited license for access on an 'As Is' basis only.

Limitation of Liability

WinWinter Casino disclaims any liability in connection with your use (or misuse) of this site or its services, to the fullest extent permitted under applicable law.

Modification of Terms

We may modify these Terms from time-to-time and will notify all affected users via email at least 7 days prior. If a user is unable to comply with new terms following such notifications we reserve our rights as outlined throughout sections above (e.g., account closure).

Applicable Licensing or Regulatory Oversight Where Relevant

WinWinter Casino operates within the jurisdiction of various licensing bodies including but not limited to; United Kingdom Gambling Commission, Malta Gaming Authority.

We are proud members and adherents in good standing.